What to put in a tenant welcome pack

Show where things are

Photograph the stop tap, fuse box, boiler, meters and alarms in this home. Include enough of the surrounding area to help someone recognise the location. Pair each photo with a short note: the room, the cupboard or wall, and the position. A generic picture of a valve can't show a tenant which cupboard to open.

How to show tenants where the stop tap is

Keep access to the fitting clear. If you're unsure which control serves the home, ask a suitable professional before writing instructions.

Add the everyday information

Include the landlord or agent contact, the agreed out-of-hours contact and simple instructions for supplied appliances. Where relevant, add Wi-Fi details and local bin collection information. Choose details that are accurate for the home and review them when anything changes.

Use the right document checklist

Keep a clear list of the documents relevant to the home, including the gas safety record where applicable, the electrical report and the EPC. A welcome pack is a practical guide; it doesn't replace the legal duties that apply.

In stoptap, documents can be recorded as opened and confirmed received. Those records don't determine whether a legal duty has been met.

General information, not legal advice.

Make repairs and urgent help clear

Explain how tenants should report an ordinary repair, what details to include and how to add a useful photo. In stoptap, repair reporting is available through the household link. Make urgent contacts visible — no one should wait for an online report to be read in an emergency.

stoptap is not an emergency response service.

Check it before the handover

• Scan each sticker and check that it opens the right guide.
• Open the household link and check its details and documents.
• Use the photos to walk through the home with the tenant.
• Make the contact and repair-reporting routes clear.
• Offer a paper or spoken walkthrough if phone access isn't suitable.
• Update photos, contacts and dates when anything changes.

Official sources

• GOV.UK: Tenancy agreements: written information for your tenanthttps://www.gov.uk/guidance/tenancy-agreements-written-information-for-your-tenant
• GOV.UK: The Renters' Rights Act Information Sheet 2026https://www.gov.uk/government/publications/the-renters-rights-act-information-sheet-2026
• GOV.UK: Renting out your property: landlord responsibilitieshttps://www.gov.uk/renting-out-a-property/landlord-responsibilities
• GOV.UK: Electrical safety standards in the private and social rented sectors: guidancehttps://www.gov.uk/government/publications/electrical-safety-standards-in-the-private-and-social-rented-sectors-guidance
• Welsh Government: Renting Homes: landlordshttps://www.gov.wales/renting-homes-landlords
• Welsh Government: Fitness of homes for human habitation: guidance for landlordshttps://www.gov.wales/fitness-homes-human-habitation-guidance-landlords
• Gas networks: what to do if you smell gashttps://sgn.co.uk/smellgas
• Met Office: What to do in a power cuthttps://weather.metoffice.gov.uk/warnings-and-advice/seasonal-advice/your-home/what-to-do-in-a-power-cut

Sources checked on 2 October 2026. Recheck legal and safety guidance regularly.